Description

YOUR BRILLIANT FUTURE IN TECH IS NOW

Welcome to the world of Zoi! We transform manufacturing and retail enterprises through AI-first strategies that deliver measurable business value. We don’t just advise: we implement, operate, and scale solutions that turn AI adoption into competitive advantage.

We are expanding our European teams in Barcelona, Figueres, Sevilla and Las Palmas. Just choose your favorite Zoi city! Travel between our locations is possible.

WHAT YOU DO

Internal IT Scaling & Strategy: Expand and refine internal IT infrastructure and end-user computing strategies to align technical operations with Zoi’s global growth.
SaaS Ecosystem & IAM Administration: Design, administer, and optimize core SaaS applications (Google Workspace, Microsoft 365) and cloud identity lifecycle management (SSO, SAML via JumpCloud and Microsoft Entra ID) in partnership with Security and HR.
Modern Endpoint Management: Direct end-to-end device management across Windows, macOS, ChromeOS, and mobile platforms utilizing Microsoft Intune, Google Endpoint Management, and JumpCloud.
Endpoint Security & Infrastructure: Deploy and fine-tune Microsoft Defender for Endpoint security workflows, enterprise VPNs, and Ubiquiti (UniFi) network hardware to keep our hybrid environment secure and connected.
Automation & AI Enablement: Eliminate manual tasks by scripting in PowerShell, Bash, or Python (or using AI tools and automation workflows), and help prepare our internal infrastructure for next-gen AI tools and interfaces.
Technical Escalation & Support: Serve as the internal escalation point for complex hardware, software, and networking topics while building structured, well-documented IT workflows.

WHO YOU ARE

Experience: 4+ years in IT operations, systems administration, or internal infrastructure engineering—ideally within a fast-paced or high-growth tech organization.
Technical Expertise: Hands-on mastery of multi-OS fleets (macOS, Windows, ChromeOS) using modern MDM/UEM tools (Microsoft Intune, Google Endpoint Management, JumpCloud) and endpoint security platforms like Microsoft Defender.
Networking & SaaS Skills: Solid understanding of networking basics (DNS, DHCP, subnets), enterprise VPNs, Ubiquiti hardware, and central administration of SaaS tenant environments.
Scripting & Proactive Mindset: Comfortable using PowerShell, Bash, Python, or AI-assisted tools to automate IT processes (onboarding/offboarding, asset management).
Mindset & Values: Dynamic, positive, and proactive in finding solutions. You enjoy experimenting with new tech (like unifying directory environments in JumpCloud) and continuously testing solutions to see what fits best.
Location & Hybrid Work: Based in Spain and ready to work in a hybrid setup (minimum 2 days/week in office), with a preference for Barcelona, or open to Las Palmas, Seville, or Girona.
Languages: Fluent English is required. Proficiency in German or Spanish is a strong plus.

Do you like to be surrounded by brilliant minds? Awesome. At Zoi, you become part of our community of tech enthusiasts and develop your full potential. Create fresh ideas and shape the digital transformation of our enterprise customers sustainably.

GOOD WORK SHOULD BE REWARDED, which is why we offer various bonus models at our company
TIME IS WISDOM, 20 % of your working time is available for experimenting and education
SKILL YOURSELF UP, Zoi can only be as good as you are. That’s why we value constant training and development
BE FREE thanks to our absolutely flexible working hours and work remotely from any of our locations
LEVERAGE AI POWER with access to cutting-edge AI technologies, to automate tasks, gain insights, and innovate
DEVELOP YOURSELF with our individual certification and training plan
FAMILY COMES FIRST, rely on our financial support for childcare
REFUEL at our regular free Friday lunch

Zoi is an equal opportunity employer, we’re committed to helping you do your best work. Our promise is to champion diversity, build an inclusive culture and do our part to create a more equitable professional landscape.

Career Guide for IT Operations Position at Zoi

Job Overview

The role at Zoi focuses on enhancing the company’s IT operations to support its growth in the tech sector. This position involves managing and optimizing various technical infrastructures and systems while ensuring that all operations align with corporate goals.

Key Responsibilities

IT Infrastructure Management: Improve and adapt the internal IT systems to align with Zoi’s global expansion.
SaaS and IAM Administration: Manage core applications like Google Workspace and Microsoft 365, ensuring effective identity management in conjunction with security protocols.
Device Management: Oversee the management of devices across different operating systems including Windows, macOS, and mobile platforms using specific tools.
Security Administration: Implement security measures, deploy enterprise VPNs, and maintain network hardware for security.
Process Automation: Use scripting languages to automate repetitive IT tasks, preparing for future AI integration.
Technical Support: Act as the main point of contact for complex technical issues, helping to create structured IT workflows.

Required Skills and Knowledge

Technical Skills

Operating Systems: Proficiency in managing multi-OS environments (macOS, Windows, ChromeOS).
MDM/UEM Tools: Experience with Microsoft Intune, Google Endpoint Management, and JumpCloud.
Networking Basics: Knowledge of DNS, DHCP, subnets, and VPNs.
Scripting Languages: Familiarity with PowerShell, Bash, and Python for task automation.

Soft Skills

Proactive Attitude: Ability to identify and solve problems efficiently.
Adaptability: Willingness to experiment with new technologies and methods.
Collaboration: Team-oriented mindset to work with diverse teams.

Tools and Technologies

SaaS Applications: Google Workspace, Microsoft 365.
Security Tools: Microsoft Defender for Endpoint.
Network Hardware: Ubiquiti (UniFi).

Certifications or Training

Relevant IT certifications (e.g., CompTIA, Microsoft Certified: Azure Administrator).
Courses in cybersecurity fundamentals or cloud computing.

Interview Preparation

Common Interview Questions

Can you describe your experience with managing different operating systems?
- How to answer: Provide specific examples of challenges faced and solutions implemented across various OS environments.
Explain a time when you automated a process. What tools did you use?
- How to answer: Discuss the problem, the tool used (e.g., scripting in PowerShell), and the outcome.
How do you ensure the security of IT infrastructure in a hybrid work environment?
- How to answer: Talk about specific measures like VPNs, endpoint security solutions, and employee training.
What SaaS applications have you managed?
- How to answer: List the applications and your specific roles in administration and optimization.
How do you approach complex technical issues?
- How to answer: Explain your problem-solving process, including collaboration and documentation.
What experience do you have with identity and access management?
- How to answer: Describe your familiarity with tools and strategies used for IAM.
Can you explain the importance of MDM/UEM in a corporate environment?
- How to answer: Discuss benefits like improved security, device management, and employee productivity.
Have you ever worked in a remote or hybrid team setup?
- How to answer: Share experiences that showcase your adaptability and communication skills.
What strategies do you use for continuous learning in technology?
- How to answer: Mention specific resources such as online courses, webinars, or industry publications.
Why do you want to work at Zoi?
- How to answer: Tailor your response to align with Zoi’s mission and values while expressing enthusiasm for their innovative culture.

Important Topics to Review

Current trends in IT operations and management.
The impact of AI in technology solutions and automation.
Best practices in endpoint security and management.

How to Increase Your Hiring Chances

CV Improvement

Tailor Your CV: Align your skills and experiences with the job description, highlighting relevant achievements.
Clear Structure: Use bullet points for clarity and keep sections concise.
Keywords: Incorporate technical jargon relevant to the role to pass applicant tracking systems.

LinkedIn Profile Optimization

Professional Headshot: Use a clear and professional profile photo.
Engaging Summary: Summarize your career highlights and aspirations in the tech field.
Recommendations: Request endorsements and recommendations from previous colleagues or supervisors.

Portfolio or Project Ideas

Sample Projects: Showcase any relevant projects completed using skills in systems administration, security, or automation.
Case Studies: Document detailed case studies on issues you’ve resolved or processes you’ve optimized.

Learning Recommendations

Online Courses: Enroll in relevant courses on platforms like Coursera, Udacity, or Udemy focused on IT management and automation.
Certifications: Pursue certifications that are acknowledged in the industry, such as AWS Certified Solutions Architect or Microsoft Certified: Azure Fundamentals.

Career Growth

In this role, one can progress to senior positions such as:

IT Manager or Director: Overseeing larger teams and responsibilities.
Chief Information Officer (CIO): Strategic leadership overseeing all technology aspects of the company.
Specialist Roles: Focusing on areas like Cybersecurity Lead or Cloud Solutions Architect, depending on interests and skills development.

By following this guidance, job seekers can enhance their applications, prepare effectively for interviews, and position themselves for growth within the dynamic tech industry at Zoi.