Headquarters: California
URL: http://www.reframespace.com

Location: Flexible (must be able to work from a local coworking space)
Travel: Occasional travel to the U.S. required

About Us:
We are a fast-growing startup in the fastest-growing segment of the office furniture space, innovating solutions to resolve the culture clash between open office environments and video conferencing areas. Profitable within six months, we are rapidly expanding our team and looking for an experienced sales professional who wants to be part of a company growing in sales and market share—not just relying on investor funding. This is an opportunity to shape our rapid growth and have real impact.

Role Overview:
We are seeking a Full-Cycle Sales & Success Manager to manage and close sales from a robust pipeline of pre-qualified leads. Your focus will be on aggressive yet professional follow-up, closing deals, and building long-term client relationships to ensure ongoing success.

Key Responsibilities:

Follow up with provided leads promptly and consistently to drive conversions.
Manage the full sales process from initial contact to closing and post-sale client success.
Build and maintain strong relationships with clients, ensuring satisfaction and repeat business.
Present professionally to clients, communicating clearly and persuasively at near-native English levels.
Balance persistence with professionalism, knowing when to follow up and when to give clients space.
Collaborate with internal teams to ensure smooth onboarding and client support.
Represent the company during occasional U.S. travel as needed.

Requirements (Must-Have):

Proven experience in B2B sales, preferably with U.S. clients.
Ability to travel to the U.S. upon request.
Native-level English proficiency, with professional presentation skills.
Strong understanding of the full sales cycle and ability to close deals efficiently.
Excellent relationship-building skills focused on long-term client success.
Experience in software or hard goods B2B sales.
Willingness to work from a local coworking space.

Preferred Qualifications:

Prior experience living in the U.S.
Experience selling B2B hard goods.
Familiarity with U.S. business processes (POs, invoices, quotes, shipping).
Experience using CRM systems to manage client relationships and sales pipelines.

Why Join Us:

Access to a high-quality lead pipeline—your focus is on closing and building relationships.
Be part of a small, agile team driving real market growth.
Shape and influence the direction of a rapidly expanding startup.
Work in a profitable company with a clear trajectory of success.
Significant professional growth opportunities as we scale.

To apply: https://weworkremotely.com/remote-jobs/reframe-space-inc-full-cycle-sales-success-manager

Career Guide for Full-Cycle Sales & Success Manager

Job Overview

The Full-Cycle Sales & Success Manager role involves managing the complete sales process, from initial engagement with leads to closing deals and ensuring continuous client satisfaction. This position is ideal for experienced sales professionals who excel at building relationships and want to significantly impact a growing startup’s growth and success. The role offers flexibility to work from local coworking spaces and requires occasional travel to the U.S.

Key Responsibilities

Promptly follow up on leads to enhance conversion rates.
Manage the complete sales cycle, including initial outreach, closing deals, and post-sale support.
Maintain strong relationships with clients to guarantee satisfaction and foster repeat business.
Communicate effectively and professionally with clients, utilizing near-native English skills.
Balance persistence in follow-ups while being mindful of client comfort.
Collaborate with internal teams for seamless client onboarding and support.
Represent the company during business travel to the U.S.

Required Skills and Knowledge

Technical Skills

Proven experience in B2B sales, specifically dealing with U.S. clients.
Strong grasp of the full sales cycle and ability to close deals effectively.
Familiarity with CRM systems for managing client relationships and tracking sales progress.

Soft Skills

Excellent relationship-building abilities, focused on long-term client success.
Professional presentation and communication skills, particularly in English.
Strong persistence while maintaining professionalism.

Tools and Technologies

CRM software (e.g., Salesforce, HubSpot).
Communication tools (e.g., Zoom, Slack).

Certifications or Training

Sales training certifications (e.g., Sandler, Miller Heiman).
Courses in negotiation strategies or communication.

Interview Preparation

Common Interview Questions

Can you describe your experience in B2B sales?
- Focus on specific achievements and metrics that demonstrate success.
How do you handle objections from prospects?
- Discuss methods for addressing concerns and turning objections into opportunities.
What strategies do you use to maintain long-term relationships with clients?
- Share examples of your relationship-building techniques.
Describe a challenging deal you closed. What obstacles did you face?
- Highlight your problem-solving skills and ability to navigate challenges.
How do you prioritize your leads?
- Explain your approach to lead scoring and time management.
Have you used any CRM systems? If so, which ones and how did you utilize them?
- Discuss your experience and the impact of CRM on your sales process.
What do you think differentiates our company from our competitors?
- Research the company and share insights.
Tell me about a time you failed to meet a sales target. What did you learn?
- Focus on lessons learned and how you adapted moving forward.
How do you ensure client satisfaction post-sale?
- Describe your follow-up processes after closing a deal.
Why do you want to work for our company?
- Align your career goals with the company’s mission and values.

Important Topics to Review

Understand the company’s products and market position.
Stay updated on trends in the office furniture industry.
Review basic sales principles and closing techniques.

How to Increase Your Hiring Chances

CV Improvement

Tailor your CV to highlight relevant B2B sales experience and achievements.
Use metrics to quantify your contributions (e.g., percentage of sales target met).
Education and any professional certifications should be clearly listed.

LinkedIn Profile Optimization

Create a professional profile photograph.
Write a compelling summary that highlights your sales experience and successes.
Connect with industry professionals and join relevant groups.

Portfolio or Project Ideas

Create case studies of successful sales projects.
Document testimonials from clients emphasizing your role in their success.

Learning Recommendations

Take online courses related to sales strategies or negotiation skills.
Attend webinars or workshops in professional sales techniques.

Career Growth

In this role, you can advance to:

Senior Sales Manager or Director of Sales as you demonstrate success and leadership.
Roles in broader operational or strategic areas within the company as experience and desire for growth develop.
Opportunities to move into key account management or business development roles, expanding your influence within the organization.

This position provides a strong foundation for career advancement in sales or related fields, particularly in growing industries. By aligning your skill set with the company’s needs and continuing to grow professionally, you can significantly enhance your career trajectory.